With the Twitter IPO in the news, it is timely to see how a great site like Twitter manages to stay up so well. For many years Twitter had quite a poor reputation for reliability. After a doozy of an outage in July last year, Christina Warren wrote in Mashable (June 21, 2012), “The uptime
These days, network and system outages are mainstream news headlines. When IT infrastructures go down, so do all the sites and applications that depend on them, and a ripple of annoyance turns into frustration, disgruntlement and lost productivity. Meanwhile, engineers, PR officials, and service providers all scramble to contain the damage and fix the problem
Enterprises have long been embracing the concept of Web 2.0 by making their legacy systems more collaborative, encouraging information sharing, and focusing on a user centered design. How about using Web 2.0 capabilities in systems for managing incidents and emergencies? There are four major stages of emergency management: preparedness, response, recovery, and mitigation.