The structure of crisis response is often the same for any given type of situation. Our past experiences with system outages and security breaches in the Information Technology sector, and our current experiences with natural disasters and events like Hurricane Sandy, have proven this. While responders in different fields and industries use tools specifically designed for
Deciding whether a natural disaster is attributable to human activity is sometimes a controversial and contentious issue. But there are some incidents that FEMA has recorded through its declaration database that are clear-cut. After looking through the data, we found that 44 of 3567 FEMA declarations since 1953 are the results of the acts of
Comedians, commentators, and politicians are having a field day with the problems at healthcare.gov. As software developers and computer operations experts, part of us is just not laughing. We have spent years in high-volume web software and the jokes and blogs about outages and errors do not make us laugh as hard as everyone else.
With the Twitter IPO in the news, it is timely to see how a great site like Twitter manages to stay up so well. For many years Twitter had quite a poor reputation for reliability. After a doozy of an outage in July last year, Christina Warren wrote in Mashable (June 21, 2012), “The uptime
These days, network and system outages are mainstream news headlines. When IT infrastructures go down, so do all the sites and applications that depend on them, and a ripple of annoyance turns into frustration, disgruntlement and lost productivity. Meanwhile, engineers, PR officials, and service providers all scramble to contain the damage and fix the problem
With the population of children in the world close to 2 billion, the strain on operations at the North Pole was palpable. Chief of Operations, Elisa Elf, said there were white knuckle emergencies every December where the information pipeline would stall. She said, “Our naughty and nice analytics would be out-of-date and we would be