Comedians, commentators, and politicians are having a field day with the problems at healthcare.gov. As software developers and computer operations experts, part of us is just not laughing. We have spent years in high-volume web software and the jokes and blogs about outages and errors do not make us laugh as hard as everyone else.
With the Twitter IPO in the news, it is timely to see how a great site like Twitter manages to stay up so well. For many years Twitter had quite a poor reputation for reliability. After a doozy of an outage in July last year, Christina Warren wrote in Mashable (June 21, 2012), “The uptime
With the population of children in the world close to 2 billion, the strain on operations at the North Pole was palpable. Chief of Operations, Elisa Elf, said there were white knuckle emergencies every December where the information pipeline would stall. She said, “Our naughty and nice analytics would be out-of-date and we would be