Inside Look: Missoula International Airport’s Digital Part 139, EM and Daily Ops Innovation

I’ve had a lot instances where a sales team is telling me one thing and then once you get the product delivered, it seems to be the exact opposite. With Veoci, I found that everything that I was promised it would do, it has done that and then more. And the support that the team provides has just blown me away.” – Tim Damrow, Ground Handling and Systems Manager, Missoula International Airport 

With Veoci, Tim Damrow completely reinvented Missoula International Airport’s management system. The Veoci team loves nothing more than to see a customer take the tools that we provide and go above and beyond to meet their organization’s needs and make their team’s lives a whole lot easier. Tim was kind enough to take the time out of his busy schedule to put on a webinar showcasing all current and planned Veoci solutions he and his team have created at Missoula International. Keep reading to learn a bit about Missoula’s solutions or click here to request a recording of the webinar.

About Missoula International (MSO):

 

  • 379,532 enplanements
  • Delta, Alaska, United, Allegiant, Frontier
  • 31 full-time, 24 part-time staff
  • Public safety (police, fire, EMS, ops) building, field, administration, and ground handling teams

Looking for the right system
As the Ground Handling and Systems Manager at Missoula International, Tim Damrow takes on the daily responsibility of ensuring that all day-to-day and emergency operations run smoothly and efficiently. Tim and his team had a few changes in mind to promote efficiency:

Systems Consolidation: Missoula was using various scattered systems for

  • Vaisala information (runway sensor and surface observation data)
  • Tatems (used for vehicle maintenance)
  • FIIX (for building maintenance)
  • NOTAMS
  • FIDS/GIDS for flight information and gate information displays

Emergency Operations:

  • A multi-agency collaboration platform
  • Centralized command
    • Resource/Task management – with all different agencies involved
    • Video feeds and links for staff
  • Increased operational focus
    • Essentially, taking the load of ops and public safety staff so that tasks like contacting various agencies can be delegated automatically to other individuals who are able to assist in the emergency response.

Tim shared with webinar attendees what MSO’s old emergency drill planning looked like. This is just one of many walls covered in handwritten notes. Now, with Veoci, all data is easily logged and managed in the system.

 

Going with Veoci and Going Digital

Not only did Tim and his team find a way to consolidate all their systems information and emergency operations with Veoci, but what drew Tim to Veoci after looking at various vendors was the ability to “customize basically everything in the system.” And customize he did. With Veoci’s tools, and a little help from our solutions engineers, Tim took almost all of Missoula’s processes, from Part 139 operations and field maintenance to construction and administration, and digitized them into one platform with custom forms, reports, workflows and more features, all tailor-made to fit MSO’s specific processes.

Continued Benefits of the New System

Even after all they’ve accomplished in their short time as Veoci customers, Tim and his team are not even close to stopping their mission to improve and digitize every process at Missoula International. From saving on waste reduction, fuel and time spent, and with plans to expand their solutions further, Missoula International Airport has certainly stepped into the future of airport management and it doesn’t appear to be turning back any time soon.

Paper processes/Waste Reduction: Missoula has saved about $1,000/yr on printer and toner from printing inspection forms, work orders, field condition reports.

Fuel Savings/Time Efficiency: Public safety and operations staff previously had to drive over to fax machines to send out issue reports, to log and issue notams and to create airfield work orders. Veoci’s mobile capability allows them to stay on the airfield and issue NOTAMS remotely, saving Missoula $12k-$18k/yr.

To learn exactly how Missoula International Airport digitized all of their Part 139, EM, and daily ops processes with Veoci, click here to request the recording of the webinar.

Article written by

Julie Reynolds is the Marketing and Communications Specialist at Veoci. She is a recent University of Connecticut graduate and specializes in writing, communication, public relations, marketing and celebrity gossip.

Born and raised in New Haven, she especially loves the fast-paced lifestyle and cultural diversity of the city. She hopes to continue to develop a career where she is constantly meeting new people and bettering her writing. Go Huskies!